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Unlawful UnSolicited Sales Phone Calls

Registering with the Telephone Preference Service (TPS) makes it unlawful for sales companies to phone you to try and sell things to you. Despite this there are still lots of companies that try and call you despite that listing. I have received two such calls within the last 24 Hours. Whilst I have reported this to the TPS complaints service the callers refuse to give the address and telephone information for the company that they are calling from.
I am now going to name and shame all companies that call me to try unlawfully.

The first is UK Choice a mobile phone company. Other than the person at the end off the phone being called Tom I don’t have any more information on this caller. I asked the caller for their address and phone number, which he refused to give. He asked why I was asking for those details and when I said it was because I was registered with the TPS he hung up.

The second is from a company known as Direct Response, which is either based in, or has offices in Coventry. They provide burglar alarm systems / services. The person that called was called Ash and their phone number is 024 76239103.
I have tried to phone them back to get their address, but nobody answers the phone.

To stop these calls it needs more people to register and to make complaints against any companies that try and contact you. I also think that the government should make it so that they have to send their phone number when they make a phone call.

Register with the Telephone Preference Service

See my other post on the subject of Silent Calling.

One Response to “Unlawful UnSolicited Sales Phone Calls”

  1. SilentCallsVictim Says:

    Hi – I am the lucky consumer who has been able to get Ofcom to start to do something about Silent Calls – more about this on the website –

    Breaches of the TPS should be reported to The Office of the Information Commissioner. The TPS itself will do nothing more than check your entry on the register and ask the company to stop calling you. If your report suggests that these companies are not checking against the register, rather than calling you by mistake then a full-scale investigation into their processes is required.

    If your registration with the TPS were properly enforced then Silent Calls should not be a separate issue for you.

    Please do not fall for the nonsense from the DMA. It has been a condition of their Code of Practice for some years now that members using automatic diallers must provide a return number – this was not a new rule, and as you say it has nothing to do with the number of Silent Calls made.

    Sadly, forcing return numbers to be provided by law is a little more tricky than it sounds. EU privacy law grants everybody the right to withhold their number. Defining who should have that right withdrawn would not be easy, let alone getting the directive changed and then finding of a way of enforcing it.

    International Telecommunications agreements, administered by the UN, would need to be changed if this were to cover overseas calls and there would still be the same problems of implementation and enforcement. Do you think that the DMA might be trying to shift the blame and play for time?

    Some of the information on the web site, especially the piece about call tracing could be of interest in the context of breaches of the TPS.

    All the best with your efforts.


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